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We guarantee our stock to be well established, healthy, true to name, and
properly packed for shipping. We will gladly replace material or refund
the purchase price on claims made within two weeks of your receipt of material.
Email us at shirley@brusselsbonsai.com
or call our toll-free number 1-800-582-2593.
Claims/Damaged Shipments
We are not responsible for damage or delays after
delivering your order to the carrier. Claims for delays or damage due to
the carrier must be made immediately to the carrier. Please keep the packaging.
No claims for loss or damage will be honored by the carrier if filed later
than two weeks after receipt.
Terms and Conditions
Some of the plant material listed on our site may
not be sufficiently established to allow immediate shipment. We import some
of our older stock and it arrives bare-root. Bare-root stock typically takes
2-3 months to recover. In this case you will be advised that your tree is
being held until it is established and we will give you a probable date
of shipment.
Shipping Season
We ship year-round. During extremely cold or hot weather, we advise that
some shipments be delayed or shipped Federal Express 3-day Air, instead
of our usual FedEx Ground shipping service. This is necessary for some sensitive
plant material.
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