Returns Policy

We guarantee our stock to be well established, healthy, true to name, and properly packed and shipped.  We will gladly replace material or refund the purchase price on claims made within 30 days of the receipt of your material.  To request a replacement or refund, email us at orders@brusselsbonsai.com or call our toll-free number at 1-800-582-2593.

Shipping

We ship within the continental United States. We offer FedEx Ground,Express Saver and Standard Overnight service.  You will be charged the published retail rates for the FedEx service you select based on your order's dimensional weight. To reflect the policy of FedEx, all weights will be rounded up to the next full pound. Order are shipped in our proprietary carton-in-carton shipping box to ensure safe delivery. Deliveries to West Coast addresses via Ground service ship on Mondays and arrive in 4-6 business days. Orders sent to the rest of the country, ship the following business day and arrive in 1-4 business days.