We guarantee our stock to be well established, healthy, true to name, and properly packed for shipping. We will gladly replace material or refund the purchase price on claims made within 30 days of your receipt of material. Email us at orders@brusselsbonsai.com or call our toll-free number 1-800-582-2593.

Claims/Damaged Shipments

We are not responsible for damage or delays after delivering your order to the carrier. Claims for delays or damage due to the carrier must be made immediately to the carrier. Please keep the packaging. No claims for loss or damage will be honored by the carrier if filed later than 30 days after receipt.

Terms and Conditions

Some of the plant material listed on our site may not be sufficiently established to allow immediate shipment. We import some of our older stock and it arrives bare-root. Bare-root stock typically takes 2-3 months to recover. In this case you will be advised that your tree is being held until it is established and we will give you a probable date of shipment.

Shipping

We ship within the contiguous United States. Orders ship FedEx Ground in our proprietary carton-in-carton shipping box to ensure safe delivery. The shipping charge for orders over $50 is 15% of product total. For product orders less than $50, add $9 for delivery. Please call for alternate shipping method quotes. Deliveries to West Coast addresses ship Mondays and arrive in 4-6 business days. Orders sent to the rest of the country, ship the following business day and arrive in 1-4 business days.

Shipping Season

We ship year-round. During extremely cold or hot weather, we advise that some shipments be delayed or shipped Federal Express 3-day Air, instead of our usual FedEx Ground shipping service. This is necessary for some sensitive plant material. 

Tax

MS residents add 7% sales tax.