We guarantee our stock to be well established, healthy, true to name, and properly packed for shipping. We strive to provide a product worthy of display and try to complete all claims for refund or replacement within 30 days of receipt. If you experience any problems with your order, email us immediately at orders@brusselsbonsai.com. Someone from our support team will respond to your request within 1-2 business days and offer a resolution or a request for additional information. You can also give us a call Monday - Friday, 8:00am - 3:30pm (CST) at 1-800-582-2593 to speak to someone directly.

For additional information, see our Shipping & Returns page.